Freshco India

Effective Date: 07 August 2026

Welcome to Freshco India (“Freshco”, “we”, “our”, “us”). These Terms & Conditions govern your access to and use of FreshcoIndia.com, including the purchase of groceries, fresh produce, household essentials, and other products available on our website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue the use of our website.

1. Business Information

Business Name: Freshco India

Owner: V S Vinod Kumar

Registered Address:

Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai
Maharashtra – 410206

Phone: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com

2. Eligibility

To place an order on our website, you must:

  • Be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
  • Provide accurate, complete, and up-to-date information during registration and checkout.
  • Be legally capable of entering into a binding contract under applicable Indian laws.

3. Account Responsibility

If you create an account with Freshco India, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities carried out using your account.

Freshco India shall not be liable for any unauthorized access resulting from your failure to safeguard your account credentials.

4. Product Information

We make every effort to display accurate product descriptions, images, prices, weights, and availability.

However:

  • Product images are for illustration purposes only.
  • Fresh fruits and vegetables may naturally vary in size, colour, shape, and weight.
  • Product availability may change without prior notice.
  • We reserve the right to correct any typographical or pricing errors.

5. Pricing

  • All prices displayed on FreshcoIndia.com are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Applicable taxes, delivery charges, or convenience fees (if any) will be displayed during checkout.
  • In case of a pricing error, we reserve the right to cancel the order and issue a full refund if payment has already been received.

6. Order Acceptance

Placing an order on our website does not guarantee acceptance.

Freshco India reserves the right to:

  • Accept or reject any order.
  • Limit the quantity of products purchased.
  • Cancel orders due to stock unavailability, pricing errors, suspected fraud, payment issues, or operational constraints.

If your order is cancelled after payment, the eligible amount will be refunded.

7. Payments

We accept payment through approved payment methods available on our website, including:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways. Freshco India does not store your card details, CVV, PIN, or banking passwords.

8. Delivery

  • Delivery is available only in serviceable locations.
  • Delivery timelines are estimates and may vary due to traffic, weather, public holidays, or unforeseen circumstances.
  • Customers must provide a complete and accurate delivery address.
  • If the customer is unavailable at the time of delivery, re-delivery may be subject to additional charges or cancellation.

9. Order Cancellation

Customers may request cancellation before the order is processed or dispatched.

Once the order has been packed, dispatched, or is out for delivery, cancellation requests may not be accepted.

Freshco India reserves the right to cancel orders for reasons including:

  • Product unavailability
  • Payment failure
  • Incorrect customer information
  • Suspected fraudulent activity
  • Technical or operational issues

10. Returns & Refunds

Returns, replacements, and refunds shall be governed by our Refund & Return Policy.

Due to hygiene and food safety standards, many perishable products may not be eligible for return after delivery.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.
  • Inspect products upon delivery.
  • Store perishable products appropriately after delivery.
  • Use the website only for lawful purposes.

Customers shall not misuse the website, interfere with its functionality, or attempt unauthorized access.

12. Intellectual Property

All content available on FreshcoIndia.com, including but not limited to:

  • Logos
  • Brand Name
  • Product Listings
  • Website Design
  • Images
  • Graphics
  • Text
  • Icons
  • Software
  • Layout

is the property of Freshco India or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

13. Prohibited Activities

Users shall not:

  • Use the website for unlawful purposes.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to our systems.
  • Interfere with website security.
  • Copy or scrape website content without permission.
  • Engage in fraudulent transactions.

Violation of these terms may result in suspension or termination of access and legal action where applicable.

14. Limitation of Liability

Freshco India shall not be liable for:

  • Indirect, incidental, special, or consequential damages.
  • Delays caused by third-party delivery partners.
  • Product unavailability.
  • Technical interruptions.
  • Internet connectivity issues.
  • Customer negligence or improper storage of perishable goods after delivery.

Our maximum liability shall be limited to the amount paid for the affected order or product.

15. Indemnification

You agree to indemnify and hold harmless Freshco India, its owner, employees, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

  • Your misuse of the website.
  • Violation of these Terms & Conditions.
  • Breach of applicable laws or third-party rights.

16. Force Majeure

Freshco India shall not be responsible for any delay or failure in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Labour strikes
  • Transport disruptions
  • Power failures
  • Internet outages

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Navi Mumbai, Maharashtra.

19. Changes to Terms & Conditions

Freshco India reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on the website. Continued use of the website after such updates constitutes your acceptance of the revised Terms.

20. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Freshco India
Owner: V S Vinod Kumar

Address:
Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai
Maharashtra – 410206

Mobile: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com