Freshco India

Effective Date: 07 August 2026

Welcome to Freshco India (“Freshco”, “we”, “our”, “us”). This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through FreshcoIndia.com. By placing an order on our website, you agree to the terms outlined below.

1. Business Information

Business Name: Freshco India

Owner: V S Vinod Kumar

Registered Address:

Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai
Maharashtra – 410206

Mobile: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com

2. Service Area

Freshco India currently delivers orders to selected serviceable locations. Delivery availability depends on your PIN code and our delivery network.

If your location is not serviceable, we reserve the right to decline the order and issue a full refund (if payment has already been received).

3. Order Processing

  • Orders are generally processed within 24 hours of successful payment or order confirmation.
  • Orders placed after business hours, on Sundays, or on public holidays may be processed on the next working day.
  • Processing time may increase during festivals, high-demand periods, or unforeseen circumstances.

4. Delivery Timeline

Estimated delivery timelines are as follows:

  • Local Orders (Navi Mumbai & Nearby Areas): Within Same Day or Next Business Day, depending on order timing and availability.
  • Other Serviceable Locations: Delivery timelines may vary depending on the destination and logistics partner.

These timelines are estimates and are not guaranteed.

5. Delivery Charges

  • Delivery charges, if applicable, will be displayed during checkout before payment.
  • Freshco India may offer free delivery on eligible orders or promotional campaigns, subject to change without prior notice.

6. Delivery Attempts

Our delivery partner will make reasonable attempts to deliver your order.

If delivery cannot be completed because:

  • The customer is unavailable,
  • The address is incorrect or incomplete,
  • The customer is unreachable,
  • Access to the delivery location is restricted,

the order may be cancelled or returned. Additional delivery charges may apply for re-delivery.

7. Customer Responsibilities

Customers are responsible for:

  • Providing an accurate delivery address.
  • Providing a valid contact number.
  • Being available to receive the order.
  • Checking the package at the time of delivery.
  • Reporting any issues promptly.

Freshco India shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Inspection Upon Delivery

Customers are requested to inspect their order immediately upon delivery.

If you receive:

  • A damaged product,
  • An expired product,
  • A wrong product,
  • A missing item,

please notify us within 24 hours of delivery by contacting our customer support with your order details and supporting photographs (where applicable).

9. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Heavy traffic
  • Extreme weather conditions
  • Festivals and public holidays
  • Government restrictions
  • Natural disasters
  • Transport disruptions
  • Technical issues
  • High order volumes
  • Other events beyond our reasonable control

Freshco India shall not be held liable for delays caused by such circumstances.

10. Perishable Products

Fresh products such as:

  • Fruits
  • Vegetables
  • Dairy Products
  • Eggs
  • Meat
  • Seafood
  • Frozen Foods
  • Bakery Items

should be inspected immediately upon delivery and stored under appropriate conditions.

Freshco India shall not be responsible for spoilage caused by improper handling or storage after delivery.

11. Order Tracking

Where available, customers may receive order updates via:

  • SMS
  • WhatsApp
  • Email
  • Phone Call

Delivery status updates are provided for convenience and may vary depending on the delivery partner.

12. Failed Delivery

An order may be treated as a failed delivery if:

  • The customer is unavailable after reasonable delivery attempts.
  • The delivery address is incorrect or incomplete.
  • The customer refuses to accept the order without a valid reason.

In such cases, Freshco India reserves the right to cancel the order. Refunds, if applicable, will be processed in accordance with our Refund & Return Policy.

13. Force Majeure

Freshco India shall not be liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Labour strikes
  • Road closures
  • Vehicle breakdowns
  • Internet or power outages
  • Logistics disruptions

14. Limitation of Liability

Freshco India’s responsibility for delivery-related issues shall be limited to the value of the affected order or product, as permitted under applicable law.

We shall not be liable for indirect, incidental, or consequential damages arising from delivery delays or failures beyond our control.

15. Changes to this Policy

Freshco India reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.

The latest version will always be available on FreshcoIndia.com.

16. Contact Us

For any shipping or delivery-related queries, please contact:

Freshco India
Owner: V S Vinod Kumar

Address:
Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai
Maharashtra – 410206

Mobile: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com