PRIVACY POLICY

Freshco India

Effective Date: 07 August 2026

Welcome to Freshco India (“Freshco”, “we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or place an order through FreshcoIndia.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Business Information

Business Name: Freshco India

Owner: V S Vinod Kumar

Registered Address:

Shop No. 7,
Sector 8,
Plot No. E10,
Ulwe,
Navi Mumbai,
Maharashtra – 410206

Phone: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com

2. Information We Collect

When you use our website, we may collect the following information.

Personal Information

  • Full Name
  • Mobile Number
  • WhatsApp Number
  • Email Address
  • Delivery Address
  • Billing Address
  • PIN Code
  • City
  • State

Order Information

  • Ordered Products
  • Quantity
  • Order Value
  • Delivery Instructions
  • Payment Status
  • Invoice Details

Payment Information

For security reasons we never store your Debit Card, Credit Card, UPI PIN, CVV or Net Banking password.

Payments are processed through secure third-party payment gateways.

Technical Information

We may automatically collect

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies
  • Website Usage Data
  • Pages Visited
  • Date & Time of Visit

3. Why We Collect Your Information

We use your information for the following purposes:

  • Processing Orders
  • Delivering Products
  • Customer Support
  • Order Updates
  • WhatsApp Notifications
  • Promotional Offers
  • Improving Website Performance
  • Fraud Prevention
  • Legal Compliance
  • Tax Compliance
  • Internal Business Records

4. Order Communication

After placing an order you may receive

  • Order Confirmation
  • Invoice
  • Payment Confirmation
  • Delivery Updates
  • OTP (if applicable)
  • Customer Support Messages
  • Promotional Offers (only where permitted)

5. Cookies

Our website uses Cookies to:

  • Remember Login Information
  • Improve Shopping Experience
  • Save Cart Information
  • Measure Website Performance
  • Understand Customer Behaviour
  • Improve Website Speed

You may disable Cookies through your browser settings. However, some website features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with:

  • Delivery Partners
  • Payment Gateway Providers
  • Technology Providers
  • Hosting Providers
  • Government Authorities (where legally required)
  • Law Enforcement Agencies (when required by law)

Only the minimum necessary information is shared.

7. Data Security

Freshco India implements reasonable administrative, technical and physical safeguards to protect customer information, including:

  • SSL Encryption
  • Secure Hosting
  • Password Protected Systems
  • Limited Staff Access
  • Firewall Protection
  • Regular Security Monitoring

While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

8. Customer Responsibilities

Customers must provide:

  • Correct Name
  • Accurate Address
  • Valid Mobile Number
  • Working Email Address
  • Proper Delivery Location

Freshco India shall not be responsible for delays caused by incorrect customer information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18 without the supervision of a parent or legal guardian.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users should review the privacy policies of those websites before providing any personal information.

11. Marketing Communication

With your consent, we may send:

  • Discount Offers
  • Festival Offers
  • New Product Updates
  • Promotional Messages
  • WhatsApp Notifications
  • Email Newsletters

You may opt out at any time by contacting us or using the unsubscribe option where available.

12. Data Retention

We retain customer information only for as long as necessary to:

  • Process Orders
  • Maintain Business Records
  • Comply with Tax Laws
  • Resolve Disputes
  • Prevent Fraud
  • Meet Legal Obligations

13. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Delete eligible personal information
  • Withdraw consent for marketing communications

Requests may be sent to freshco7a11@gmail.com.

14. Policy Updates

Freshco India may revise this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Freshco India
V S Vinod Kumar
Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai, Maharashtra – 410206

Phone: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com