Freshco India

Effective Date: 07 August 2026

Welcome to Freshco India (“Freshco”, “we”, “our”, “us”). We strive to deliver fresh, high-quality groceries and household essentials. As many of our products are perishable in nature, this Refund & Return Policy explains when returns, replacements, cancellations, and refunds are accepted.

By placing an order on FreshcoIndia.com, you agree to the terms of this policy.

1. General Return Policy

Freshco India sells fresh and perishable products including fruits, vegetables, dairy products, eggs, meat, seafood, frozen foods, bakery items, beverages, and packaged groceries.

Due to hygiene and food safety standards, most perishable products cannot be returned once delivered, except in cases where:

  • The product is damaged upon delivery.
  • The wrong product has been delivered.
  • The product is expired at the time of delivery.
  • The product is missing from your order.
  • The product is spoiled due to delivery-related issues.

2. Non-Returnable Products

For health, hygiene, and food safety reasons, the following items are generally not eligible for return or exchange once delivered:

  • Fresh Fruits
  • Fresh Vegetables
  • Dairy Products
  • Milk
  • Curd
  • Paneer
  • Butter
  • Eggs
  • Meat
  • Chicken
  • Fish
  • Seafood
  • Frozen Foods
  • Ice Cream
  • Bakery Products
  • Opened Packaged Foods
  • Personal Care Products (if opened)
  • Baby Care Products (if opened)
  • Products with broken seals
  • Products damaged due to customer mishandling

3. Eligible Returns

A return or replacement request may be accepted if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The item was expired at the time of delivery.
  • The package was tampered with before delivery.
  • The delivered quantity was incorrect.
  • The product was missing from your order.
  • The product is significantly different from what was ordered.

4. Damaged or Defective Products

If you receive a damaged or defective product, please:

  • Inform us within 24 hours of delivery.
  • Keep the product in its original condition.
  • Share clear photographs of the product, packaging, and invoice.
  • Do not consume or dispose of the product until instructed by our support team.

After verification, Freshco India may provide a replacement or refund, as applicable.

5. Wrong Product Delivered

If you receive a product different from what you ordered:

  • Notify us within 24 hours.
  • Keep the product unopened and unused.
  • We will arrange a replacement, subject to verification and product availability.

6. Missing Items

If any item from your order is missing:

  • Contact our customer support within 24 hours of delivery.
  • Our team will verify the order details.
  • If confirmed, the missing item will either be delivered separately or the corresponding amount will be refunded.

7. Order Cancellation

Customers may request cancellation before the order is processed or dispatched.

Once the order has been packed, dispatched, or is out for delivery, cancellation requests may not be accepted.

Freshco India reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Incorrect delivery information
  • Operational or technical reasons

In such cases, eligible payments will be refunded.

8. Refund Policy

Approved refunds will be processed through the original payment method.

Estimated refund timelines:

  • UPI: 2–5 Business Days
  • Credit/Debit Card: 5–7 Business Days
  • Net Banking: 5–7 Business Days
  • Wallet Payments: 2–5 Business Days
  • Cash on Delivery (COD): Refund via bank transfer or another mutually agreed method after verification.

Refund timelines may vary depending on your bank or payment service provider.

9. Replacement Policy

Where applicable, Freshco India may offer a replacement instead of a refund if:

  • The product is available in stock.
  • The issue is verified by our support team.
  • The request complies with this policy.

10. Products Not Eligible for Refund

Refunds will not be issued for:

  • Change of mind after delivery.
  • Incorrect orders placed by the customer.
  • Incorrect delivery address provided by the customer.
  • Delivery delays caused by incorrect customer details or customer unavailability.
  • Products consumed before reporting an issue.
  • Minor variations in the appearance, size, weight, or colour of fresh produce that naturally occur.

11. Quality of Fresh Produce

Fresh fruits and vegetables are natural products and may vary slightly in:

  • Size
  • Shape
  • Colour
  • Weight
  • Texture

Such natural variations do not constitute defects and are not grounds for a refund or return.

12. Refund Refusal

Freshco India reserves the right to reject any refund or replacement request if:

  • The claim is found to be false or fraudulent.
  • The product has been used or consumed.
  • The request is made after the specified reporting period.
  • The product has been damaged due to customer negligence or improper storage.

13. Force Majeure

Freshco India shall not be liable for delays, cancellations, or inability to process refunds caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Transport disruptions
  • Strikes
  • Technical failures

14. Limitation of Liability

Our liability, if any, shall be limited to the value of the affected product(s) purchased through FreshcoIndia.com. Freshco India shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

15. Contact Us

For any refund, return, replacement, or order-related queries, please contact:

Freshco India
Owner: V S Vinod Kumar

Address:
Shop No. 7, Sector 8, Plot No. E10
Ulwe, Navi Mumbai
Maharashtra – 410206

Mobile: +91 9121253656

WhatsApp: +91 7829897829

Email: freshco7a11@gmail.com

Website: FreshcoIndia.com